Order, Shipping, and Returns Policies

Customer Service

Phone:   800-888-4741
E-mail:   [email protected]

Experiencing trouble downloading your e-book? Check out Will it Work on My E-Reader? page for trouble-shooting help.


Orders will be shipped via UPS and should arrive within 7-10 days, unless specified otherwise.  Please call (800) 888-4741 or e-mail [email protected] to track your order, and for express and international shipping rates.


Permission to return is not required by IPG.  Returns must be shipped prepaid to:

IPG Returns Dept.
600 N. Pulaski Rd.
Chicago, IL 60624

Canadian Returns must be shipped prepaid to: 

 Client Name
c/o Fraser Direct Distribution
124 Guelph St W
Acton, ON  L7J 2M2

Returns sent to IPG’s Franklin Street address will be refused.

Returns sent via UPS/FedEx that do not contain the requisite paperwork will be refused.

Eligible returns will be credited as invoiced if return is accompanied by invoice number. Credit can be used toward purchases for up to two years from the date of credit issuance—no cash refunds will be issued. Please contact IPG customer service with any additional questions or concerns regarding returns.


IPG will charge a 3% fee for credit card payments of $1000 or more. This fee will be added to the payment amount, which will be reflected as one consolidated charge to the card account.